Frequently Asked Questions


EOOKE products carry a one year limited warranty for parts, labor and LCD display panel.

For full detail, please check Warranty | Refund | Replacement policy page here.

  • We accept online credit card / debit card and PayPal balance payment via PayPal.
  • We also accept 100% bank wire transfer for wholesale or bulk order.

It most probably because the frame doesn't support the USB drive you use , please format the USB drive (recommend 32Gb or less) to Fat32 format.

Please make sure that the photos that you have uploaded onto the memory are in a compatable format that your frame support . Also make sure that the picture is viewable in a computer and there is no issue with the file itself.

If all above are fine, it is probably because it doesn't support that photos ( their files size/resolution are too large or a wrong codec/file format), please use photoshop resize the two images resolution to 1920x1080 and then "save as to" a "baseline (standard)" jpg image (see below 2 pictures):

It most probably because the frame doesn't support that photo files.

 in this case please use Photoshop to Save the photo to "Base line" JPEG image, see image below:

The new trend in the market is to have all your pictures played in one source. Now you can by putting all your pictures into a digital picture frame and have then played throughout the day. Many people buy digital photo frames for wedding presents, corporate gifts, birthday, simply home use and also for advertising purpose. Digital frame is the next trend in advertising your biz.