Warranty | Refund | Replacement
EOOKE products carry a one year limited warranty for parts, labor and LCD panel (Extended warranty can be ordered on product page when placing order). We warrants our digital frames & advertising display to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, EOOKE will repair or replace the product with a similar product. Replacement Product or parts may include re-manufactured or refurbished parts or components.
The warranty will not cover any problem caused by:Normal wear and tear, accident, fire, water, lightning, or other acts of nature. And also misuse, unauthorized product modification, or failure to follow instructions supplied with the product. Electric power fluctuations or failure
To obtain service, please contact [email protected] You will be required to provide:
- Your name.
- Your ship to address, email address and phone number.
- Airway bill number (optional)
- A description of the problem.
You may return/request a replacement for your purchase within 30 days of the order ship date for either of the following reasons:
- We sent the wrong product.
- The product is defective ( faulty parts or manufacturing problem ).
- There is a transit damaged. (Damaged claim issued by local delivery company and pictures of damaged product are both required)
When the carrier delivers your frame or signage display if you can please open the package and inspect the screen if it is free of any kind of damage before you sign for it. Please ask the carrier to make a damage claim if transit damage is found.
All returns/replacements require a Return Merchandise Authorization (RMA). To request an RMA, please Contact support#digitalframe0.com