Frequently Asked Questions


Yes you can definitely add more files to you digital photo frame. Simply buy a SD card that will work for your digital frame and insert it into the expanstion slot and you will have increased space into your digital fram
Yes, for our AD frame and signage dispaly. However it's better to turn it off when is possible because this wastes less electricity good to service life.
Most digi frames will play mp3 files while the pictures are running in the secquence you have selected. Please look at details of listed features before buying for specific request.
NO, no frame can play in random order. However, all EOOKE digital photo frame have random transit effect, however they do not slide/play in random order, you need use 3rd to randomize the pictures youself each time you need shuffe images.

Yes, we do. If you have the problem to choose your country while checking out please let us know.

Please add the product to cart and fill in full address in checkout page, the accurate shipping option and fee will be generated on the right.

During the checkout, there are two different shipping methods available for selection:

Normal Shipping: 4-7 biz days for order processing, additional 4-12 biz days for the transportation (depend on the country and exact location) .

Fast Shipping: 1-4 biz days for order processing, additional 3-7 biz days for the transportation (depend on the country and exact location).

Please allow for additional delivery time if you order around the time of national public holidays like Christmas.

Depending on the type of frame you select. Each frame has its own default set number of memory preinstalled into the unit and depending on the size of the memory will depend on how many pictures you can have on your digital picture frame. Here is a rough estimate on what a certain size memory can hold. Remeber you can always upgarde more memory to majority of our digital frames.
Putting pictures into your digital frame is a very simple process and it varies from frame to frame. Don't worry, most frames come with a easy to follow guide on how to add pictures to digital frame.

Please visit our Order-Tracking page to track your order.

You need to enter you billing email address and order number to track the current status of your order.

Order number can be found on the order confirmation/processing emails, please check Junk-box or Spam-box in-case the order email goes there.

If you have created account and logged in before placing your order (During checkout, you can tick "create account" in check-out page to register too), you can view all order status including tracking detail if there any update after the order.