Frequently Asked Questions
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- Function & Operation
- Manual & Software
- Payment & Shipment & Tracking
- Selecting & Buying & Tax
- Warranty | Refund | Replacement
Yes, we do. If you have the problem to choose your country while checking out please let us know.
Please add the product to cart and fill in full address in checkout page, the accurate shipping option and fee will be generated on the right.
During the checkout, there are two different shipping methods available for selection:
Normal Shipping: 4-7 biz days for order processing, additional 4-12 biz days for the transportation (depend on the country and exact location) .
Fast Shipping: 1-4 biz days for order processing, additional 3-7 biz days for the transportation (depend on the country and exact location).
Please allow for additional delivery time if you order around the time of national public holidays like Christmas.
Depending on the type of frame you select. Each frame has its own default set number of memory preinstalled into the unit and also depending on the size of the memory card/usb drive you have. Here is a rough estimate on what a certain size memory can hold.
JPG files are 5 Mb or smaller, so 192 files can be stored on a 1 Gb storage, you can store over 5,000 photographs on a 32Gb SD memory cards.
Please visit our Order-Tracking page to track your order.
You need to enter you billing email address and order number to track the current status of your order.
Order number can be found on the order confirmation/processing emails, please check Junk-box or Spam-box in-case the order email goes there.
If you have created account and logged in before placing your order (During checkout, you can tick "create account" in check-out page to register too), you can view all order status including tracking detail if there any update after the order.