Frequently Asked Questions


Yes you can definitely add more files to you digital photo frame. Simply buy a SD card that will work for your digital frame and insert it into the expanstion slot and you will have increased space into your digital fram
Yes, for our AD frame and signage dispaly. However it's better to turn it off when is possible because this wastes less electricity good to service life.
Most digi frames will play mp3 files while the pictures are running in the secquence you have selected. Please look at details of listed features before buying for specific request.
NO, no frame can play in random order. However, all EOOKE digital photo frame have random transit effect, however they do not slide/play in random order, you need use 3rd to randomize the pictures youself each time you need shuffe images.

Yes, we do. If you have the problem to choose your country while checking out please let us know.

If you require a signed 889 form for your organization from us before the purchase, please email us ([email protected]) the 889 form documentation.

Please add the product to cart and fill in full address in checkout page, the accurate shipping option and fee will be generated on the right.

Dear Customers,

You may experience extended lead times due to Covid-19!!!

In order to ensure the safety of our team, we're taking extra precautions/process when fulfilling all orders. Furthermore, COVID-19 has disrupted shipping globally, all sea freight and air cargo capacity are extremely constrained, express company (DHL/UPS/FedEx/TNT) are experiencing delays at the moment.

Thank you in advance - not only for your understanding , but for your patience!

During the checkout, there are two different shipping methods available for selection:

Normal Shipping: 4-7 biz days for order processing, additional 4-12 biz days for the transportation (depend on the country and exact location) .

Fast Shipping: 1-4 biz days for order processing, additional 3-7 biz days for the transportation (depend on the country and exact location).

Please allow for additional delivery time if you order around the time of national public holidays like Christmas.

If you have question, please contact our sales or support.

Depending on the type of frame you select. Each frame has its own default set number of memory preinstalled into the unit and also depending on the size of the memory card/usb drive you have. Here is a rough estimate on what a certain size memory can hold.

JPG files are 5 Mb or smaller, so 192 files can be stored on a 1 Gb storage,  you can store over 5,000 photographs on a 32Gb SD memory cards.

Please check this page for mounting EOOKE screens.

Putting pictures into your digital frame is a very simple process and it varies from frame to frame. Don't worry, most frames come with a easy to follow guide on how to add pictures to digital frame.

Please visit our Order-Tracking page to track your order.

You need to enter you billing email address and order number to track the current status of your order.

Order number can be found on the order confirmation/processing emails, please check Junk-box or Spam-box in-case the order email goes there.

If you have created account and logged in before placing your order (During checkout, you can tick "create account" in check-out page to register too), you can view all order status including tracking detail if there any update after the order.

We don't charge & collect any tax on the purchase, so you don't need to provide the exemption certificate for tax-exempt orders, just place your order directly if you are tax exempt organization.

EOOKE products carry a one year limited warranty for parts, labor and LCD display panel.

For full detail, please check Warranty | Refund | Replacement policy page here.

  • We accept online credit card / debit card and PayPal balance payment via PayPal.
  • We also accept 100% bank wire transfer for wholesale or bulk order.

It most probably because the frame doesn't support the USB drive you use , please format the USB drive (recommend 32Gb or less) to Fat32 format.

Please make sure that the photos that you have uploaded onto the memory are in a compatable format that your frame support . Also make sure that the picture is viewable in a computer and there is no issue with the file itself.

If all above are fine, it is probably because it doesn't support that photos ( their files size/resolution are too large or a wrong codec/file format), please use photoshop resize the two images resolution to 1920x1080 and then "save as to" a "baseline (standard)" jpg image (see below 2 pictures):

It most probably because the frame doesn't support that photo files.

 in this case please use Photoshop to Save the photo to "Base line" JPEG image, see image below:

The new trend in the market is to have all your pictures played in one source. Now you can by putting all your pictures into a digital picture frame and have then played throughout the day. Many people buy digital photo frames for wedding presents, corporate gifts, birthday, simply home use and also for advertising purpose. Digital frame is the next trend in advertising your biz.